Legal
Terms of Service
Last updated 22 August 2026
These terms apply when you buy produce from us or book our services. Placing an order or paying a deposit means you accept them. If anything here does not suit your situation, tell us before you order and we will agree it in writing instead.
Quotes
- A quote is valid for 7 days from the day we send it. After that we may re-quote at the current week's price.
- Produce prices move with the season. We publish a price list weekly rather than holding a fixed public price.
- A quote covers only what it lists. Work or quantities added later are quoted separately.
Deposits, payment and cancellation
| What you are booking | Deposit | Balance | Free cancellation |
|---|---|---|---|
| Pepper, new buyer | None | On delivery | Until 6pm the day before |
| Pepper, established buyer | None | 7 days from invoice | Until 6pm the day before |
| Tractor, ploughing, land preparation | 50% | On completion | Up to 72 hours before |
| Lawn installation | 30% | On handover | Up to 7 days before |
| Maintenance contract | First month in advance | Monthly in advance | 30 days' notice |
Cancelling inside the free window means the deposit is kept to cover mobilisation — moving equipment and holding a crew and a date costs us whether or not the work happens. We accept mobile money, bank transfer and card. Late payment may lead us to suspend credit terms on future orders.
Produce
- We supply fresh farm produce. It is a living crop: size, colour and heat vary within a normal range, and we grade to keep that range tight.
- Check your delivery when it arrives. Any complaint about quality, weight or count must reach us within 12 hours of delivery, with photographs where possible. Fresh produce cannot be assessed fairly after that.
- Where a complaint is upheld we will replace the affected quantity on the next delivery or credit it against your account.
- Delivery is within Greater Accra on the day and window agreed. If nobody is available to receive the delivery at the agreed place, we may charge for the wasted trip.
- Availability is not unlimited. Where we cannot supply the full quantity we will tell you before your delivery day rather than short you on arrival.
Services on your land
- Access is your responsibility. You must give us lawful access to the site and a route wide enough for the equipment. If we cannot get on site or the route is blocked, the day may be charged.
- Boundaries and what is buried. You must show us the correct boundaries and tell us about anything under the ground — pipes, cables, septic tanks, foundations, irrigation lines, graves or shrines. We are not liable for damage to anything below the surface that we were not told about and could not reasonably see.
- Ownership. By booking, you confirm you own the land or are authorised by the owner to have the work done.
- Weather and ground conditions. Heavy rain, waterlogging or unsafe ground can move a date. We will tell you as early as we can and agree a new date at no extra charge.
- Agronomy advice. Anything we say about planting, spacing, grass types or timing is given in good faith from experience. It is not a guarantee of yield or of how a crop or lawn will perform.
Our liability
We take responsibility for our own work and for damage we cause through our negligence. Except where the law does not allow it to be limited, our total liability for any job is capped at the amount you paid us for that job. We are not liable for indirect or consequential losses such as lost profit, lost contracts or lost crop value.
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.
Things outside anyone's control
Neither of us is in breach of these terms for a delay caused by something genuinely outside our control — extreme weather, flooding, fire, a fuel or input shortage, civil disruption, or a government restriction. We will keep you informed and reschedule.
If something goes wrong
Tell us. Message +233 24 812 3352 or email hello@lenniefarms.com and we will try to settle it directly. If we cannot, these terms are governed by the laws of Ghana and the courts of Ghana have jurisdiction.